The Experience That Shapes How We Guide Businesses Today
For more than 25 years, I have been helping organizations turn technology investments into measurable results. At CP Rail, I led hands-on software implementation and migration projects that directly improved operational efficiency.
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At Microsoft, I worked in post-sales support, where my success was measured by customer satisfaction rather than sales targets. I was a trusted advisor to corporate customers across Western Canada, helping IT teams stabilize and optimize their environments so technology worked reliably when it mattered most. My focus was on proactive guidance, introducing ITIL-based best practices and operational improvements that reduced risk, minimized downtime, and ensured customers could fully realize the value of their Microsoft ecosystems. When critical situations did occur, I managed the response, but my greatest impact came from helping prevent those issues in the first place.
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As an account technology strategist, I helped customers understand upcoming solutions and plan their roadmaps, although my real focus was on solving problems, stabilizing environments, and making sure the technology worked the way customers needed it to.
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I founded Connected Shacks to bring this same trusted approach to business owners and teams who want technology that delivers clear results. My consulting has focused on streamlining operations, improving cross-team collaboration, and aligning technology choices with business goals. This experience has reinforced my belief that technology adoption succeeds only when it solves real problems and creates measurable value.
How We Make AI Work for Business
Today, I help companies and leaders cut through artificial intelligence complexity and focus on what delivers measurable return on investment. My time at Microsoft trained me to learn at speed. That habit allows me to identify emerging trends quickly, test them thoroughly, and apply only what produces results.
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This approach is strengthened by executive training at MIT, where I built expertise in technology strategy and change management, and by my invaluable learnings as a Perplexity AI Fellow, where I collaborate with leading researchers and strategists to stay at the forefront of practical AI adoption.
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Through Connected Shacks, I bring together enterprise-level insight, independent consulting experience, and proven frameworks to help forward-thinking businesses turn artificial intelligence into a competitive advantage that works in the real world.
Ready to See What Works?
Let us make artificial intelligence practical, profitable, and designed for your business.